Air Canada Transcribed

Some people like details about retail horror so that they can learn. I am not one of these people, but it might help me vent a bit:

• I purchased, online, a flight on Air Canada for late June for $660. An error code came back after submittal.
• AC agent #1 tells me that some credit card companies in the US are charging a "foreign company transaction fee" and that I need to call my card company and agree to a 2% fee.
• The Visa company says this is not true. Call back the airline and tell them "to run it through again".
• AC agent #2 tells me that AC agent #1 is wrong. What happened was that the fare was removed during my transaction. The fare is now $800. I demand that the previous transaction be voided, that I receive the original fare plus $100 off for being on the phone for 30 minutes.
• AC agent #2 tells me I am not a customer at this time. Nothing can be done. I tell agent that I have a frequent-flyer account and have bought many times before: I am indeed a customer. No dice.
• I explain to AC supervisor that AC agents are telling me contradictory things. She agrees with AC agent #1, citing Bank of America. I tell her that BoA is not my credit card company and that my Visa company does not process such a fee. I want to know if I can get the same flight by "running it through again" as instructed. Confusion.
• After several minutes, the AC supervisor offers me the same flight for $660, but cannot speak to which transaction will be used. I explain that I am frustrated that I might be charged twice and that everyone has a different story.
  
• After an hour in total, I pull the switch and tell the AC supervisor:
  

I am not mad at you personally, but I pity you for being involved in an infrastructure that is so amazingly incompetent. I hereby announce my severance from Air Canada and though I am not sure how I am going to get home this summer, I can assure you that it will not be through your airline. I will monitor the open authorization on my credit card and sincerely hope that I need not speak with you again.

A final call to the credit card company revealed that I have an open authorization on my account that cannot be removed or disputed until a charge is actually posted. Most likely, it will not be posted. If it is, I can dispute it.

That is one busy lunch hour (or 90 minutes), let me tell you.

ps. I don't think I could ever do business travel. I hate the logistics of flying more than I can describe.